Total Quality Management (TQM) is a set of principles or guidelines used to efficiently and effectively integrate the application of the other six business management tools to achieve continuous quality improvement (CQI) throughout a corporation or organization and its business processes.

Prism Solutions is committed to helping organizations gain full competency in Quality Management. TQM means work processes and systems operate flawlessly, so an organization does not waste any of its valuable time, resources or money. As part of the TQM process, Prism Solutions customizes, and then helps the client implement the quality management process. This process includes:

1. Constantly improve production and service systems by increasing quality and productivity, thereby reducing redundancy and costs.
2. Developing structures and strategies to assist staff in performing more efficiently and harness technology to work more rapidly.
3. Eliminate departmental barriers, and emphasize cross-functional teams representing different areas.
4. Increase consistency in delivery of service by developing standard operating procedures and measures to monitor its effectiveness.
5. Implement ongoing training and educational programs.

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